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Switchboard Substitute

Posting Details

Position Information

Position Title Switchboard Substitute
Posting Number S00131
Full-Time/Part-Time Part Time
Work Schedule

On call position

Salary $8.75/hr
Campus/Center Peosta

Position Summary Information

Job Goal

Be a positive representative for NICC by answering questions and directing calls in a friendly and efficient manner.

Duties and Responsibilities

1. Greet the public, in person and on the phone in a friendly manner.
2. Transfer incoming phone calls accurately and efficiently.

3. Give directions to campus events and locations.

4. Take messages for specified departments and staff.

5. Maintain switchboard operation during critical periods (emergency drills, early dismissals, etc.)

6. Sort incoming mail.

7. Send fax messages upon request, and notify staff of fax messages received.

8. Monitor the signing out and return of fleet vehicles.

9. Transfer fleet vehicle credit card slips to Calmar business office.

10. Maintain campus phone extension listing.

11. Maintain daily student call in absentee list.

12. Other duties as assigned.


1. Work experience and training beyond high school preferred.

2. Excellent interpersonal and communication skills, both in person and over the phone.

3. Typing, filing, bookkeeping and computer skills necessary.

4. Previous switchboard experience helpful.

Essential Functions

This involves working in an office setting. General physical activities required with or without reasonable accommodation include:
• Occasional (10-33%) standing, pushing, pulling and grasping.
• Frequent (34-66%) reaching and viewing a computer and other types of close visual work.
• Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
These statements reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

Posting Detail Information

Open Date 11/19/2015
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • NICC Website
    • Posting at NICC
    • IowaWorks
    • AccessDubuqueJobs
    • Local Newspaper
    • Other
  2. If you answered the referral question with "Other", please provide. Enter N/A if not applicable.

    (Open Ended Question)

  3. If newspaper, please provide name/town of newspaper. Enter N/A if not applicable.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Letter of Recommendation
  2. Unofficial Transcripts
  3. Other Document