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Evening Center Supervisor – Dubuque Center

Please see Special Instructions for more details.

Hours: M,T,W,Th 5:00-9:00pm Sat (2nd and 4th of month) 7:30am-4:30pm

Posting Details

Position Information

Position Title Evening Center Supervisor – Dubuque Center
Posting Number S00065
Full-Time/Part-Time Part Time
Work Schedule

TERMS OF EMPLOYMENT: Part-time non-bargaining position, $15.00/hour, retirement contribution, pro-rated sick leave

Hours: M,T,W,Th 5:00-9:00pm
Sat (2nd and 4th of month) 7:30am-4:30pm

Salary $15.00
Campus/Center Dubuque/Town Clock Center

Position Summary Information

Job Goal

Contribute to the success of the fast-paced, multi-cultural environment by being flexible and adaptable. Use good judgment and exhibit effective problem-solving and critical thinking skills. Provide excellent customer service in all interactions with students, staff, and Center visitors.

Duties and Responsibilities

1. Serve as lead staff person in the Dubuque Center during evening hours and at the Town Clock Business Center on 2nd and 4th Saturdays, without on-site supervision.
2. Assist in the general operations of the Dubuque Center including:
• providing customer service, solving problems, preparing/processing reports and other documents, and providing administrative support for Center Director
• handling telephone and walk-in inquires about programs and services offered by the college including Adult Literacy, BCS classes and degree programs
• conducting intake activities for prospective students, registering students for Adult Literacy and BCS classes, and making appropriate referrals to coaches and advisors.
3. Use judgment to determine when/who to contact in the case of events that threaten health, safety and facility. Monitor security and activity in the facilities, handle any issues that arise with the assistance of the security staff person, follow established emergency procedures, take appropriate action to protect health and safety of students/customers and act to protect the facilities from damage.
4. Handle telephone inquiries, greet the public and provide information to walk-ins about credit and non-credit services. Anticipate customer needs, offering comprehensive information.
5. Provide administrative support for BCS programs, preparing and processing registrations, class materials, certificates and state reporting.
6. Receive and receipt money for tickets, registrations, special events, books, etc. and secure in locked file for next-morning delivery to BCS bookkeeper.
7. Provide prompt support and trouble-shooting for technology use in classes, meetings and events scheduled in the Dubuque and Town Clock Business Centers, and start up, monitor and shut down the technology for classes delivered in Zoom/ICN/PolyCom format. Facilitate service with on-call CIS personnel when necessary.
8. Respond to instructor requests for assistance with facility issues, posting class cancellations and exchange of student work.
9. Monitor security cameras and confront/respond to any incidents in the facility. Report such incidents to security staff person and notify supervisor or designated college personnel when appropriate. Complete written incident of concern reports.
10. Perform office and building closing procedures, including proper handling of money, phone settings, locking, setting facility alarms, etc.
11. Develop and maintain working knowledge of NICC policies/procedures, and be able to communicate the policies and the rationale for them to customers. Perform database applications related to BCS programs/classes and Center budget as requested.
12. Coordinate staff appointments and calendars.
13. Coordinate testing appointments.
14. Inventory, order and organize office supplies and equipment as requested.
15. Maintain order and supplies in part-time faculty office, deliver faculty mail daily.
16. Copy, collate, and file student records, documents, brochures and other as requested.
17. Maintain student confidentiality and handle CSI (confidential, sensitive information) per college regulations.
18. Be able to operate calculator, copy machine, printer, computer, fax machine, postage meter, and other equipment efficiently and effectively.
19. Must have ability to climb stairs, lift 50 pounds, and to sit and perform keyboarding for periods of time up to four (4) hours.

Qualifications

Work experience and/or some post-secondary education required. Associate degree preferred. Must be a self-starter and possess initiative, customer service skills and the ability to work independently. Computer experience in word processing, database, spreadsheet, and desktop publishing required. Technology trouble-shooting experience strongly preferred. Must have excellent organizational abilities, interpersonal, proofreading, and keyboarding skills. Must be able to prioritize multiple tasks.

Essential Functions

Serve as lead staff person in the Dubuque Center during evening hours without on-site supervision. Assist in the general operations of the Dubuque Center.

Posting Detail Information

Open Date 12/19/2016
Close Date
Open Until Filled Yes
Special Instructions to Applicants

Hours: M,T,W,Th 5:00-9:00pm
Sat (2nd and 4th of month) 7:30am-4:30pm

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity?
    • NICC Website
    • Posting at NICC
    • IowaWorks
    • AccessDubuqueJobs
    • Indeed.com
    • HigherEdJobs.com
    • Local Newspaper
    • Other
  2. If you answered the referral question with "Other", please provide. Enter N/A if not applicable.

    (Open Ended Question)

  3. If newspaper, please provide name/town of newspaper. Enter N/A if not applicable.

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents
  1. Letter of Recommendation
  2. Unofficial Transcripts
  3. Other Document
  4. Letter of Recommendation 2